Service Engineer II, USHQ

Job Description

Job Title: Service Engineer II, USHQ [579]. Location: Boca Raton, Florida, USA

• New facility scheduled to open in 2027
• Initial temporary training assignment in Burnaby, British Columbia, Canada, for up to 180 days

Job Type:

• Full-time
• Approximately 10% travel after the initial training assignment
• On-call rotation and flexible or after-hours schedules may be required

Responsibilities:

• Participate in quantum computing system builds, installations, commissioning, upgrades, and maintenance
• Troubleshoot and repair cryogenic, electrical, mechanical, vacuum, and control systems in laboratory and field environments
• Help establish service operations at the new Florida facility, including procedures, tools, spare-parts practices, documentation, and escalation processes
• Support production systems through scheduled maintenance, incident response, and on-call rotations;
• Work with hardware and R&D teams to improve system reliability, serviceability, and operational processes
• Develop and maintain service procedures, troubleshooting guides, maintenance records, and incident documentation
• Build effective relationships with customers, partners, vendors, and host-facility personnel
• Travel to customer and company sites as required

Qualifications:

• Bachelor’s degree in engineering, physics, or equivalent combination of education and experience
• 3+ years of hands-on experience supporting complex electromechanical systems in laboratory, production, or field environments
• Strong knowledge of thermodynamics, fluid systems, electrical systems, and mechanical equipment
• Demonstrated troubleshooting, critical-thinking, and organizational skills
• Experience with scripting, PLC logic, or programming languages such as Python or C/C++;
• Ability to manage changing priorities and work independently in a new and developing operation
• Strong written and verbal communication skills, including confidence working directly with customers
• Ability to collaborate effectively with engineering, operations, facilities, and other technical teams

Assignment And Eligibility Requirements:

• Willingness and ability to temporarily relocate to Burnaby, British Columbia, for required onsite training of up to 180 days
• Ability to obtain and maintain authorization to work in Canada during the temporary assignment
• D-Wave will cover eligible costs associated with the required international assignment and training period
• Ability to obtain and maintain a valid passport;
• Ability to travel to customer and company sites across North America and Europe
• Approximately 10% travel expected after the initial training assignment
• Willingness to participate in an on-call rotation and work flexible or after-hours schedules as required
• Ability to obtain and maintain security clearance

Compensation And Benefits:

• Base pay range: $89,000 to $122,000 USD per year
• Company ownership/equity
• Competitive pay
• Bonus and benefits
• Perks and other total rewards
• Eligible costs associated with the required short-term international training assignment will be covered

Company Culture:

• D-Wave encourages ambitious thinking, innovation, accountability, collaboration, and professional growth
• Employees are encouraged to share different perspectives and work collaboratively across teams
• The company supports career development through coaching and enabling employees to grow

Security And Export Controls:

• Position may involve access to controlled information or technology under U.S. export control laws
• Employment may require verification of U.S. Person status or the employer obtaining an applicable export license
• Export licensing is evaluated case by case and D-Wave may decline to proceed if licensing requirements cannot be satisfied
• Position requires the ability to pass a Tier 2 background investigation;
• Requires an active U.S. government security clearance or the ability to qualify for one
• U.S. citizenship is required to qualify for the security clearance

Other Information:

• No third-party candidates will be accepted
• D-Wave is an equal opportunity employer
• The role is part of Research and Development