IT Operations Specialist

Job Description

Job Title: IT Operations Specialist. Location: Sydney, Australia

You will work with multiple teams to make IT a key enabler of productivity and innovation while supporting Q-CTRL’s mission to lead in AI-powered quantum control software and quantum sensing technologies.

Duties:

• Assess the current IT environment, including legacy systems, and design a practical roadmap for future improvements.
• Manage the company’s global endpoint fleet, including provisioning, compliance, and de-provisioning of assets;
• Oversee IT hardware infrastructure across on-premise and cloud systems, ensuring performance and reliability.
• Handle identity and access management (IAM), ensuring user and permission security.
• Respond to and resolve helpdesk requests efficiently;
• Work with IT vendors to evaluate services, manage contracts, and plan improvements.
• Provide IT training, support, and system maintenance to employees;
• Maintain and optimize the VPN system and ensure endpoint management for MacOS, Windows, and Linux through MDM systems such as Kandji.
• Support compliance with global cybersecurity and information security standards, including data loss prevention.
• Contribute to ongoing IT initiatives that enhance efficiency and resilience.

Qualifications:

• Experience as a Google Workspace administrator (required).
• Strong knowledge of IAM principles, user provisioning, and permission hygiene.
• IT service management (ITSM) experience for service desk operations;
• Proficiency in managing MacOS, Windows, and Linux devices through MDM tools.
• Experience with IT asset inventory management and cloud-based infrastructure.
• Ability to maintain compliant BYOD environments and data security policies.
• Familiarity with VPN management and cybersecurity best practices;
• Excellent communication skills for collaboration across teams.
• Creative problem-solving mindset suited for a fast-paced startup environment.
• Preferred experience with ISO27001, global export compliance, Jira Service Management, and Azure cloud systems.

Benefits and Instructions:

• Competitive salary and equity opportunities.
• Flexible work culture that focuses on outcomes rather than hours.
• Access to health, wellness, and professional growth benefits;
• Be part of a global team with offices in Sydney, Los Angeles, San Francisco, Berlin, and Oxford.
• Apply through Q-CTRL’s official website only, using your @q-ctrl.com contact for all communications.
• Recruitment agencies should not send unsolicited profiles.