Customer Success Director, Europe

Job Description

Job Title: Customer Success Director, Europe. Location: Basel, Switzerland

You will create training material, support workshops, and serve as a trusted advisor to technical and non-technical customers; You will also collaborate with internal teams, represent IonQ at events, and help shape customer-centric improvements across products and training programs.

Duties:

• Work directly with global customers using IonQ’s trapped-ion systems and help them solve real problems.
• Understand customer technical needs, remove barriers to adoption, reduce churn, and increase retention.
• Create training programs, workshops, and other learning content to grow IonQ’s user base;
• Build new training offerings based on customer feedback and company goals, including code examples, circuits, slides, videos, and course material.
• Teach workshops online and in person, and support trainers and application researchers with clear learning modules.
• Use knowledge of optimization, machine learning, and chemistry or materials simulation to guide customers in building quantum circuits and workflows.
• Gain a deep understanding of IonQ’s hardware and software to help customers optimize performance.
• Represent IonQ on industry panels, committees, and working groups.
• Work with Product, Marketing, Sales, and Engineering to share customer insights that improve products and documentation.
• Manage multiple projects using strong project management skills to align with company strategy;
• Travel to customer sites and conferences in Europe and join evening meetings when needed to support global users.

Qualifications:

• PhD in Physics, Computer Science, Machine Learning, Operations Research, or related field, or equivalent experience.
• At least 5 years of experience in technical customer-facing roles with strong performance results.
• At least 3 years creating customer-facing material such as playbooks and workflows;
• Hands-on experience with Python and quantum SDKs such as Qiskit, Cirq, or PennyLane.
• Experience with Jupyter Notebook, Google Colab, or similar tools.
• Strong understanding of physics and math used in quantum computing, including linear algebra and probability.
• Ability to teach and explain complex ideas to different audiences.
• Strong teamwork and communication skills;
• Ability to live in or near Basel, Switzerland.

Preferred:

• Deep understanding of different quantum hardware platforms and how hardware and software interact.
• Experience in quantum information science.
• Experience working with subscription or renewal-based business models.
• Experience creating business strategies supported by data;
• Ability to discuss technical and business topics with professionals in industries such as finance, healthcare, chemistry, computer vision, and operations research.

Benefits and Instructions:

• Compensation includes base salary, bonus, equity, and benefits.
• Final pay depends on skills, experience, and market location;
• Benefits may include health coverage, paid leave, retirement plans, and other options listed on IonQ’s careers site.
• Some roles may require being near IonQ offices in College Park, Seattle, Toronto, or Basel.
• IonQ supports a workplace culture focused on autonomy, productivity, and respect;
• IonQ is an equal opportunity employer and follows all laws on fair treatment and non-discrimination.
• Some roles require meeting U.S. export control requirements. Applicants may be asked questions about citizenship or status for compliance reasons.