Service Engineer II

Job Description

Job Title: Service Engineer II. Location: Burnaby, BC, Canada

You will work closely with R&D and hardware teams to enhance reliability, serviceability, and system design; This role suits someone who enjoys solving complex engineering problems and collaborating across disciplines in a fast-moving environment.

Duties:

• Build, install, and upgrade quantum systems at D-Wave’s facilities and partner sites.
• Perform hands-on troubleshooting and maintenance of cryogenic and electromechanical systems.
• Collaborate with hardware and R&D teams to improve system reliability and service workflows.
• Develop and refine service, maintenance, and incident response procedures;
• Work closely with partners and host facilities to ensure smooth system operations.
• Participate in on-call rotation to support production systems;
• Travel occasionally (up to 10%) to customer or field sites across North America and Europe.

Qualifications:

• Bachelor’s degree in Engineering, Physics, or related field, or equivalent experience.
• At least two years of hands-on experience maintaining and improving electro-mechanical systems in a lab or production setting.
• Strong understanding of thermodynamics, fluid dynamics, and mechanical systems.
• Knowledge of Python, C, or C++ programming for automation or diagnostics;
• Ability to troubleshoot complex technical systems and communicate effectively in English.
• Strong organizational and multitasking abilities.
• Valid passport and ability to travel internationally;
• Team-oriented, adaptable, and able to work independently when needed.

Desired:

• Experience with cryogenic or high-vacuum systems.
• Understanding of IT infrastructure, networking, and Linux or UNIX systems.
• Knowledge of PLC logic, P&IDs, or control systems.
• Eligible for EIT or P.Eng. registration with EGBC;
• Prior experience providing technical support or working in product development.

Benefits and Instructions:

• Base salary range: $79,040–$118,560 CAD per year, depending on experience and proficiency.
• Includes equity, bonus, and benefits aligned with D-Wave’s total rewards philosophy;
• Exposure to cutting-edge quantum hardware and the opportunity to work with industry pioneers.
• On-call flexibility and occasional travel required.
• Equal employment opportunity policy in place;
• Apply directly through D-Wave’s careers page; third-party applications are not accepted.