Strategy and Operations Manager

Job Description

Job Title: Strategy and Operations Manager. Location: Remote, United States

You will work closely with Professional Services, Technical Account Management, Sales, Finance, IT, and R&D to drive better workflows, stronger alignment, and clearer insights that improve customer outcomes.

Duties:

• Own systems and tools used by Customer Solutions, including configuration, reporting, and data accuracy across Professional Services and Technical Account Management.
• Lead the selection and rollout of the next Professional Services Automation platform;
• Document business requirements and work with cross-functional teams to support system needs.
• Manage integrations across Salesforce, NetSuite, and project management tools to create unified insight into customer engagements.
• Build automations, workflows, and enhancements that improve team productivity and operations.
• Create and refine dashboards that surface insights into project delivery, customer adoption, renewals, and operational performance.
• Develop operational models for capacity planning, resource forecasting, and utilization tracking;
• Work with leadership to define KPIs, reporting cycles, and success metrics that drive alignment and accountability.
• Improve and document global processes across Professional Services, TAM activities, enablement, and customer lifecycle workflows.
• Create frameworks for milestone tracking, project health, and customer success handoffs.
• Partner with Sales, R&D, and Finance to ensure Customer Solutions processes support broader company goals.
• Support leadership in preparing business reviews, QBRs, and operational updates;
• Strengthen communication between Customer Solutions, Sales, and R&D to improve customer experience.
• Lead continuous improvement projects to enhance system effectiveness, data governance, and resource planning.
• Contribute to building a scalable, data-informed Customer Solutions organization as D-Wave grows globally.

Qualifications:

• More than 10 years of experience in Customer Solutions, Professional Services, Technical Account Management, or Revenue Operations in SaaS or technology.
• Deep experience with Salesforce, Certinia, and project management platforms.
• Strong analytical background with a history of building dashboards and driving insights;
• Proven ability to design processes, create automation, and manage systems across customer-facing functions.
• Strong communication skills and ability to work with both technical and business teams.
• Highly organized and comfortable working in fast-moving environments.
• Ability to combine strategic vision with practical execution;
• Bachelor’s degree in Business, Operations, Data Analytics, Engineering, or related fields.
• Demonstrated success improving operational efficiency and supporting customer delivery at scale.

Benefits and Instructions:

• Salary range: 128,000 to 192,000 USD per year for remote work in the United States.
• Compensation includes base pay, equity, bonus, and benefits, reviewed during the hiring process;
• D-Wave provides comprehensive benefits, competitive pay, equity opportunities, and a culture built around innovation, collaboration, and growth.
• The company values diversity and provides equal employment opportunities across all protected categories.
• No third-party candidates are accepted.