Customer Success Director

Job Description

Job Title: Customer Success Director, South Korea. Location: Daejeon, South Korea

Job Type: Full-time, Hybrid (3 days per week on-site)

Responsibilities:

• Act as the post-sales site lead for South Korea, owning overall contract health and customer relationship after deal close
• Drive post-sales program management across workstreams such as system build, data center readiness, networking, and platform support
• Translate the signed contract and verbal commitments into a clear execution plan with defined milestones and risk tracking;
• Ensure strong adoption and usage of IonQ Quantum Cloud, onboarding users and monitoring consumption trends
• Lead monthly reporting to internal and customer stakeholders on adoption, satisfaction, risks, and growth opportunities
• Align cross-functional teams including product, engineering, and operations to meet customer expectations
• Remove blockers to adoption and ensure customers realize measurable value from the platform;
• Act as a regional translator between highly technical Korean stakeholders and internal global teams
• Build and maintain structured success plans, stakeholder maps, QBR cadence, and repeatable delivery playbooks
• Translate customer feedback into clear internal requirements and follow through on updates and prioritization

Qualifications:

• Fluent Korean and ability to be based in South Korea with a hybrid on-site schedule
• Proven leadership of complex, cross-functional programs involving multiple dependent workstreams
• Strong experience in managing post-sales delivery in a highly technical environment
• Ability to manage contracts carefully and prevent misalignment between delivery and agreement;
• Demonstrated track record of increasing adoption, improving retention, or reducing time-to-value in a technical platform environment
• Experience working with government, research, or large enterprise institutions in Korea
• Comfort working with quantum or HPC-adjacent stakeholders
• Strong executive presence and stakeholder management skills

Preferred:

• Advanced degree in Physics or a related STEM field
• Experience working with quantum computing systems or advanced computing platforms
• Familiarity with trapped-ion technology, quantum cloud platforms, contract execution discipline, and cross-functional technical program management

Benefits and Compensation:

• Competitive salary
• IonQ stock options
• Annual performance bonus
• Generous annual leave
• Flexible hybrid work model;
• Private medical and dental insurance for employee and family
• Career development opportunities alongside industry leaders
• Inclusive and equal opportunity workplace

Other Information:

• Role is part of Oxford Ionics, now integrated into IonQ
• Focus on scaling customer success in South Korea as a strategic growth region
• Equal opportunity employer welcoming applicants from all backgrounds