Staff Engagement Manager

Job Description

Job Title: Staff Engagement Manager (UK & Ireland). Location: United Kingdom (Remote)

You will act as the main link between customers, partners, and internal teams while supporting sales, delivery, and long-term adoption of D-Wave’s technology.

Duties:

• Build and maintain trusted relationships with customers by understanding their business goals and aligning them with quantum optimization use cases.
• Lead customer engagements from project kickoff through delivery, ensuring timelines, scope, and budgets are met.
• Develop financial business cases that clearly explain the value of quantum optimization solutions;
• Serve as the main communication bridge between clients and internal teams, managing expectations and resolving issues early.
• Coordinate executive reviews and regular status updates with customer and D-Wave leadership.
• Work closely with sales, product, and delivery teams to support proposals, statements of work, and presales scoping.
• Translate customer needs into clear requirements for internal product and services teams.
• Monitor risks, track progress, and take corrective action to ensure successful outcomes;
• Oversee project closeout activities, including lessons learned and handover to technical account managers.

Qualifications:

• Bachelor’s degree, Agile or Scrum certification, or equivalent education and experience.
• 7+ years of experience leading or consulting on large-scale software or technology projects.
• Strong ability to explain complex topics to both technical and non-technical audiences.
• Proven experience managing multiple projects at the same time and meeting deadlines;
• Strong leadership skills with experience guiding cross-functional teams.
• Excellent written and verbal communication skills, including sales presentations and executive briefings.
• Ability to quickly learn new industries and apply technology solutions to real business problems.

Benefits and Instructions:

• Salary range: £68,000–£102,000 per year, depending on experience and role fit.
• Competitive total rewards package including base pay, bonus, equity, and benefits.
• Fully remote role based in the United Kingdom.
• Inclusive and diverse work environment focused on growth, learning, and impact.
• No third-party candidates will be considered.
• D-Wave is an equal opportunity employer and welcomes applicants from all backgrounds.