Support Services Analyst, IT

Job Description

Job Title: Senior Support Services Analyst, Information Technology. Location: Singapore

You will act as the primary on-site IT contact, resolving complex technical issues and supporting projects that enhance IT service delivery.

Duties:

• Serve as the on-site IT lead for the Singapore office, managing operational continuity across all IT services.
• Provide advanced support across Windows, macOS, and Linux systems, resolving escalated incidents and complex technical issues.
• Oversee network connectivity, Wi-Fi, LAN troubleshooting, switch/port patching, and coordinate with Network Engineering for escalations.
• Lead site-based IT projects including hardware refreshes, deployments, and workspace technology upgrades;
• Act as a technical escalation point for other support staff and contribute to project-based work.
• Identify recurring issues and process gaps, refining standard operating procedures and internal knowledge documentation.
• Maintain ITSM tooling such as ServiceNow, ensuring accurate ticket management and workflow improvements.
• Support onboarding and offboarding processes including device provisioning and account setup.
• Conduct inventory audits and support hardware procurement workflows;
• Collaborate with Engineering, InfoSec, and Enterprise Applications teams to resolve issues and improve services.
• Participate in IT compliance and service maturity initiatives using ITIL-aligned processes.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT support in enterprise environments.
• Experience with ITSM tools such as ServiceNow, Intune, and JAMF;
• Certifications in ITIL, Microsoft, JAMF, or ServiceNow.
• Strong technical expertise in Windows, macOS, and Linux environments.
• Familiarity with enterprise identity platforms like Azure AD or Google Workspace Admin.
• Experience with Agile, Lean, or Kanban workflows;
• Proven track record of driving IT service improvements and supporting high-touch executive users.

Benefits and Instructions:

• Work with a leading quantum computing company and a talented, global team.
• Competitive salary, equity options, and comprehensive benefits;
• On-site position in Singapore with opportunities to lead and influence IT operations.
• Apply by submitting your resume and relevant certifications, demonstrating experience in advanced IT support and project leadership.