IT Operations Lead

Job Description

Job Title: IT Operations Lead. Location: Delft, Netherlands

Responsibilities:

• Manage all company desktops, laptops, and related IT infrastructure
• Oversee user accounts, device setup, and access control systems
• Ensure secure and reliable network connectivity across offices and remote access
• Develop IT processes, documentation, and onboarding workflows
• Deploy and manage information security tools on end-user devices
• Select and manage external IT service providers and vendors
• Define SLAs, monitor performance, and ensure service quality
• Manage software licensing, hardware procurement, and vendor relationships
• Oversee internal systems including servers, networking, backups, and VPN
• Support integration of SaaS and cloud-based solutions;
• Collaborate with ERP teams to align infrastructure and access needs
• Enforce IT security policies, data protection, and compliance standards (e.g., GDPR)
• Implement monitoring, endpoint protection, and incident response processes
• Evaluate and recommend IT solutions aligned with company growth
• Plan IT budgets and resources for scalability
• Act as a strategic advisor on all IT-related matters

Qualifications:

• 5+ years of experience in IT administration or infrastructure roles
• Strong hands-on experience with desktops (Windows, macOS), SaaS tools, and cloud systems
• Experience managing IT vendors and outsourced providers;
• Good understanding of IT security and compliance frameworks
• Strong organizational, problem-solving, and communication skills
• Ability to work independently and take ownership as the first IT lead

Preferred:

• Experience with ERP systems such as Microsoft Dynamics
• Experience with MDM tools like Microsoft Intune, JAMF, or Kandji
• Familiarity with identity management and SSO tools (Okta, Google Workspace, OneLogin)
• Experience with SaaS platforms like AWS, GCP, GitHub, HubSpot, Slack, or Personio
• Background in manufacturing, hardware, or technology environments;
• IT project management certifications (e.g., ITIL, CITM, CMiT)

Benefits and Compensation:

• Competitive salary with 8% annual holiday bonus
• Pension plan with 63% employer contribution and dependent coverage
• Flexible work setup with open vacation policy;
• Learning and development budget based on individual growth goals
• Wellness initiatives supporting physical and mental well-being
• Team events, offsites, and collaborative culture

Other Information:

• Inclusive and diverse workplace with equal opportunity hiring
• Encouragement for underrepresented candidates to apply;
• Pre-employment screening may be required