Customer Success Manager, Quantum Adoption

Job Description

Job Title: Senior Customer Success Manager, Quantum Adoption & Technical Enablement. Location: Mumbai, Maharashtra, India

Responsibilities:

Customer Onboarding and Technical Engagement

• Lead technical onboarding sessions for major customer accounts.

• Translate contract terms into technical provisioning requirements.

• Manage day-to-day technical engagement with customers.

• Guide customers on best practices for quantum circuits, applications, and workflows.

• Work with quantum compiler and system experts to support customer adoption.

• Identify and remove technical barriers preventing customers from using the platform effectively.

Performance Optimization and Circuit Design

• Help customers optimize quantum computing performance.

• Guide circuit design and application development.

• Apply knowledge of optimization, machine learning, chemistry, and materials simulation.

• Help customers integrate quantum workflows into their applications.

Technical Support and Troubleshooting

• Standardize troubleshooting workflows for failed quantum computing jobs.

• Establish Customer Success best practices.

• Provide direct, high-touch technical support to customers.

• Help resolve technical issues that affect platform adoption.

Customer Enablement and Educational Content

• Develop technical workshops, challenges, and learning curricula.
• Create educational materials using:
  • Code
  • Quantum circuits
  • Presentation slides
  • Videos

• Build learning resources around real-world industry challenges.

• Adapt training content to different customer needs and technical backgrounds.

Customer Health and Data Analysis

• Design and maintain dashboards to track customer health.

• Monitor job metrics and platform usage.

• Analyze customer activity and usage patterns.

• Turn usage data into actionable technical insights.

Internal Collaboration and Product Improvement

• Represent customer needs across Product, Cloud Platform, Data Engineering, and Operations.

• Share technical customer feedback with Product Management, Product Marketing, Sales, and Engineering.

• Provide input on platform functionality, user interface, user experience, documentation, and educational materials.

• Help refine term sheet language to ensure customer expectations match the platform's technical capabilities.

Industry Representation

• Represent IonQ at standards bodies, government committees, quantum working groups, and industry panels.

• Lead technical sessions and workshops at industry conferences.

• Travel to customer locations and industry events.

• Participate in evening or outside-standard-hours meetings when needed to support global customers.

Qualifications:

• Master's or PhD in Physics, Computer Science, Machine Learning, Operations Research, or a related STEM field.

• Strong understanding of quantum computing physics and mathematical concepts, including linear algebra and probability.

• At least 5 years of experience in technical customer-facing roles or equivalent experience.

• Proven record of achieving performance goals.
• At least 3 years of experience creating customer-facing technical content, such as:
  • Training materials
  • Customer success plans
  • Playbooks
  • Technical workflows

• Working knowledge of Jupyter Notebook, Google Colab, or similar platforms.

• Ability to teach complex technical topics to different audiences.

• Experience adapting curricula for large lectures, small study groups, and one-to-one mentoring.

Preferred:

• Experience in quantum information science, applications, and algorithms.
• Hands-on experience with Python and quantum computing frameworks such as:
  • Qiskit
  • Cirq
  • PennyLane
  • CUDA-Q
  • Other quantum computing SDKs

• Strong technical and executive presentation skills.

• Ability to communicate with researchers, end users, and C-suite executives.

• In-depth understanding of the strengths and limitations of different quantum computing hardware platforms and their hardware and software dependencies.

• Experience with SaaS platforms, REST APIs, or HPC systems.

• SQL proficiency;

• Experience in data science or data analytics.

• Familiarity with subscription and renewal business models.

• Ability to participate in technical and business discussions across industries, including finance, pharmaceuticals, healthcare, chemistry, computer vision, and operations research.

Benefits:

IonQ offers:

• Competitive compensation.

• Bonus and equity.

• Medical, dental, and vision plans.

• Matching 401(k).

• Unlimited paid time off.

• Paid holidays.

• Parental and adoption leave.

• Legal insurance.

• Home technology stipend.

• Opportunities for training and professional development.

The company also highlights flexible work models and career development opportunities. Further benefit details are provided during the offer process.

Compensation:

The total compensation package includes:

• Base salary

• Bonus

• Equity

• Employee benefits

The job posting does not specify a salary range. Compensation will depend on the candidate's education, qualifications, experience, office location, market data, and internal team equity.

Application Instructions:

Apply through IonQ's official careers portal.

The application requires:

• First and last name.

• Preferred first name.

• Email address and phone number.

• Country and city of residence.

• Resume or CV.

• LinkedIn profile.

• Work authorization information.

• Whether visa sponsorship will be required.

• Third-country national status;

• Citizenship or location information for specified countries.

• Applicant privacy notice and data consent.

• Background check disclosure and consent.

A cover letter and personal website are optional.